Immigration, benefits, licences — asked correctly the first time
Government lines punish vague questions. Melanie asks yours in clean, formal language, notes the file number, the deadline and the exact document they asked for, and gives it all back to you translated.
You write in Arabic. They hear fluent French.
Three calls people make on day one
Immigration files
Status updates, missing documents, biometrics appointments, what happens next and when.
“When will my case be processed?”
Social services
Apply for benefits, report a change of address or income, ask why a payment stopped.
“Necesito ayuda alimentaria”
Licences and registration
Driving licence renewal, vehicle registration, exam booking, equivalence questions.
“I need to renew my licence”
How the call runs
Write what you want to say
In your language, the way you would actually say it. No perfect grammar, no script, no translation app in the other hand.
Melanie dials and speaks
A natural voice in their language — not a robot reading a translation. Melanie introduces itself as calling on your behalf.
You follow the call live
Every sentence comes back to you as text in your language, roughly a second after it is spoken. Send a new line any time and Melanie says it.
You keep the outcome
Dates, names, file numbers and next steps, written down in your language, with the full bilingual transcript attached.
Good to know
Can Melanie give my personal details to the agent?
Only the details you have given it for that call. Anything else, it holds the line and asks you first.
Make this call today
Write the first line in your language. Melanie dials and does the talking.
Start a call →Other calls Melanie handles
Schools & teachers
Book the meeting, ask how your child is really doing, and follow up on what the teacher said last term — without needing a relative to translate for you.
See the call →Doctors & clinics
Routine checkups, specialists, walk-in slots, lab results. Melanie waits on hold so you do not have to.
See the call →Landlords & utilities
Report the problem, name the date, ask when a technician comes — with a transcript you can point to later.
See the call →