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Making the call, when the call is in another language

Sourced, practical guides: what phone interpreting actually costs, what the evidence says about language barriers in healthcare, and how to get an answer out of an office that only speaks French.

• 8 min read

  How to call your child’s school in Quebec when you do not speak French

  Quebec school offices answer in French by law. Here is what to expect, what to prepare, the exact sentences to have ready, and four ways to make the call anyway.

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• 9 min read

  The language barrier in healthcare: what the evidence shows and what you are entitled to

  Patients with limited English proficiency are harmed more often when communication fails. What the research found, what US law requires, and how to prepare the call.

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• 8 min read

  Phone interpreter services: how they work, what they cost, and the faster alternatives

  How over-the-phone interpreting works, published per-minute costs, the five real ways to make a call in a language you do not speak, and how to choose between them.

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